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Sunday, July 24, 2011

rl2010marketing: How social media are amplifying customer outrage -...

rl2010marketing: How social media are amplifying customer outrage -...: "How social media are amplifying customer outrage - CNN"
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  1. RAYLOKEJuly 24, 2011 at 11:55 AM

    Netflix rival Redbox briefly became one of the most popular searches on Google. The Netflix blog announcing the price increase filled with 4,000 comments, nearly all negative.

    But that number was dwarfed by the 79,000-plus responses on Netflix's Facebook page -- and that was just on the brief announcement linking to the blog entry.

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